Too big? Too Small? Don’t like the color? Your cat doesn’t like it? We are here to help! We made our exchange policy super easy! Within 30 days of your original order date, if you need a different size, color or style, please email us at [email protected] or chat with us during regular chat hours. Include your original order number, email address or name on the order as well as the details of the item(s) you wish to exchange. We will have your item reprinted and shipped to you as quickly as possible.
RECEIVED A DAMAGED ITEM?
We are sorry to hear you may have experience an issue with an item you order!
We will gladly issue you a replacement item or issue a refund back to your original form of payment within 30 business days from when you received this item for any of the following reasons:
You receive an incorrect item
Your order contains damaged product(s)
Your order has a printing mistake
Part of your order is missing from the package
You do not receive your order but it has been marked as delivered by USPS or DHLGlobalmail.
You can contact us at [email protected] to get a replacement on its way to you ASAP! Please include your original order number and the details on what item(s) you would like us to replace and the size you would prefer.
If you receive an item you are not completely satisfied with (If an item is damaged, or is shipped with a poor-quality print, or is shipped the wrong product to you). Please let us know! You have 30 days from your order date to contact us. Email us with your question about your return at [email protected] or chat with us from our home page from Monday through Friday during regular chat hours. Our customer service team is happy to help answer any questions you may have regarding your return via email or chat. We will work to quickly issue a replacement for your product order. Unless your order was damaged in our process, we do not reimburse or send a label for the return shipping.
When emailing us, please provide:
Photo(s) of the affected package and items(s).
Your order number and/or the email address registered to the order.
More details about the package that are relevant.
We will use this information to look into a replacement and prevent future errors.
Any unauthorized returns, or exchanges of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
CHANGES TO ORDERS NOT SHIPPED
Order the wrong size? Wrong Color? We have your back! If you have just ordered, email or chat with us so we can assist you further. Email us at [email protected] or chat with us from our home page during our regular chat hours. Please remember that order modifications may only be made if an order is Pending or On-Hold. Once an order has passed into In-Production no order modifications are allowed.